Support

Feedback & support

Telling us the product, version and environment up front saves several rounds of questions. Open-source projects can be tracked publicly on GitHub; if GitHub is unreachable or the report is sensitive, use the domestic channel.

1. Which product is this about?

No product in the link — please choose one

2. Pick a channel

GitHub

Open source: file on GitHub

Public and searchable — others hitting the same issue can find the answer, and fixes can link back to the report. Please search existing issues first.

Several projects share similar names. Check the repository address before filing.

Open GitHub

Domestic

Domestic channel: closed source & sensitive reports

Bugs in closed-source products, reports containing logs or contact details, business enquiries, and anything submitted because GitHub is unreachable. Nothing is published, and it loads without a VPN.

Open domestic form

The form cannot receive URL parameters — pick the product and version inside it.

Security issues must not go public

Email security@tsagent.cc with the affected version and reproduction steps. Details stay private until a fix ships.

3. Redact before submitting

  • Never upload raw datasets, model weights, customer names or business data.
  • Remove usernames, internal addresses, absolute paths, tokens and API keys from logs.
  • When you must keep the original, replace values with dummies of the same length first.
  • Paste a few dozen relevant lines, not a full archive.

Information submitted here is used only to diagnose and answer your report, and is removed on our internal retention schedule.

FAQ

How fast will I hear back?

Usually within two business days for a first reply. Holidays and busy development stretches may delay it; this page will say so when that happens.

What if nothing happens after submitting?

Reply to the email or comment on the original issue. Do not open a second report — it splits the context.

I am not sure which product is at fault

Pick the one you were using. If several are involved, describe the steps and we will route it to the right owner.

Can we talk over chat or phone?

For business enquiries, yes. For technical issues please use this page — conclusions in chat get lost and are hard for others to find.